Returns & Exchanges

At Big Moods, we want your home to reflect your unique style, so we offer a 30-day window for returns or exchanges on all eligible home decor and accessories. If your purchase doesn't perfectly fit your space, we are here to make the return process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to print and attach to your return package.

3

Pack with Care

Place the items in their original packaging to ensure they arrive back at our warehouse in perfect, resellable condition.

4

Receive Your Refund

After our team inspects the returned items, your refund or store credit will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing